Refund Policy

At Athletica, we aim to provide a high-quality experience across all of our services, including the Athletica App, Athletica+, Squad+, and our subscription tiers (Core, Pro, Squad, and Squad+). We want every user, athlete, and organisation to feel confident in their purchase. This Refund Policy explains when refunds may be issued and outlines your rights and responsibilities as a subscriber.

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1. General Refund Policy

All Athletica subscription payments are billed in advance and are generally non-refundable, except where required by consumer protection laws in your region. Once your subscription period has begun, you will retain access to your plan until the end of the billing cycle, even if you cancel early. We encourage users to review the features of each plan before subscribing to ensure it meets their needs.

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2. Refunds for Technical Issues

If you experience significant technical issues that prevent you from accessing Athletica services, such as the app failing to function, login errors, or platform-wide outages, you may be eligible for a partial or full refund. To qualify, the issue must be directly caused by Athletica and not by your device, internet connection, or misuse of the service. You must also notify our support team promptly so we can attempt to resolve the problem.

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3. Accidental Purchases

If you believe you have purchased a subscription by mistake, you may request a refund within 48 hours of the transaction. Requests outside this window may not be eligible unless local consumer laws apply. We reserve the right to approve or deny accidental purchase refunds depending on the circumstances and the usage of the plan during that time.

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4. Squad+ and Organisational Subscriptions

Refunds for Squad+ or team-based Athletica+ subscriptions may be handled differently due to onboarding, setup time, and administrative involvement. Refunds will generally not be issued once onboarding has begun or once club members have started using the platform. If a club, team, or organisation believes a refund is justified due to service failure, they must contact Athletica with details so we can assess the request.

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5. Promotional Offers and Discounts

Purchases made during special promotions, discounted periods, or introductory offers are not eligible for refunds unless required by law. Promotional prices apply for the duration of the promotion and will revert to standard pricing as outlined during purchase.

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6. Third-Party App Store Purchases

If you subscribed to Athletica through a third-party platform such as the Apple App Store or Google Play Store, your refund request must be handled directly through that store. Athletica does not have the ability to process or reverse payments made through external billing systems.

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7. Changes to This Policy

Athletica may update this Refund Policy to reflect changes in our services, billing processes, or legal requirements. When updates occur, we will post the revised policy on our website and notify users where appropriate.